You can reset your password yourself.
Reset Your Password
Step 1: Go to https://vitanavis.com
Step 2: Click the "Log In" button
Step 3: Click the "Password problems?" text below where you type in your password
Step 4: Enter your email address and click the "Submit" button
Step 5: Look for an email from firstname.lastname@example.org entitled "Your VitaNavis Password Reset"
Step 6: Use the link to create your new password